Refund & Returns Policy

Effective Date: 25/11/2024

At BrightBlockers.com, operated by Ele8Digital LTD, we are committed to ensuring customer satisfaction. If you are not entirely happy with your purchase, this policy outlines how you can return or exchange your product and receive a refund.

1. Eligibility for Returns

We accept returns for blue light blocking glasses under the following conditions:

  • The product must be in its original condition, unused, and in its original packaging.
  • Returns must be initiated within 30 days of receiving your product.
  • Proof of purchase (e.g., order confirmation email, receipt) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, negligence, or improper handling.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Gift cards or promotional items.

3. How to Initiate a Return

To initiate a return:

  1. Contact Us: Send an email to wesleynte9@gmail.com with the subject line “Return Request.”
    Include the following details:
    • Your full name and contact information.
    • Order number.
    • Reason for the return (optional but helpful).
  2. Await Confirmation: Our team will review your request and provide a return authorization, including instructions on how to ship the product back.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.

5. Refund Process

Once we receive and inspect the returned product:

  1. You will be notified via email of the approval or rejection of your refund.
  2. If approved, the refund will be processed within 7–10 business days to your original payment method.
    • Shipping fees are non-refundable unless the return is due to a mistake on our end.
  3. In case of rejection (e.g., product not in eligible condition), we will return the item to you at your expense.

6. Exchanges

We offer exchanges for defective or damaged items under the following conditions:

  • Notify us within 14 days of receiving the item.
  • Follow the steps outlined in Section 3.

If the replacement product is unavailable, we will issue a refund.

7. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us at wesleynte9@gmail.com within 14 days of delivery.
  • Include a description and clear photos of the damage or defect.

We will arrange for a replacement or refund, including shipping costs, at no additional charge.

8. Refund Exceptions

Refunds will not be issued in the following cases:

  • Return requests made beyond the 30-day return window.
  • Products not in their original condition or missing parts.
  • Returns shipped without prior authorization.

9. Contact Information

For any questions about this policy or assistance with your return:

Ele8Digital LTD
Email: wesleynte9@gmail.com
Address: The Oaks Near, Maahlamela High, Hoedspruit 1680

10. Policy Updates

We reserve the right to update this Refunds and Returns Policy at any time. Changes will be posted on this page with the updated effective date.

By purchasing from BrightBlockers.com, you agree to this Refunds and Returns Policy. Thank you for choosing BrightBlockers.com!